Privacy Policy

Last updated: January 20, 2025

Welcome to Flojo! This Privacy Policy explains how goflojo.com (“Flojo”, “we”, “our”, or “us”) collects, uses, and shares information about you when you use our website and services. We value your privacy and are committed to protecting your personal information.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with our website and services.

a. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, password, and other information you provide.
  • Profile Information: You may provide additional information when setting up your profile, such as your expertise areas, teaching experience, availability, or learning preferences.
  • Session Information: Information related to booking and conducting learning sessions, including scheduling details, communication preferences, and session notes.
  • Communication Information: If you contact us or provide feedback, we collect your contact details and the content of your messages.

b. Information Collected Automatically

We automatically collect certain data when you use our services:

  • Usage Data: Information about your interactions with our website (e.g., pages visited, links clicked).
  • Device and Log Data: Details about your device, including your IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect usage information and enhance your experience. See our detailed cookie information below.

c. Information from Third Parties

We may receive information about you from third-party services, such as payment processors or social media networks, if you connect those accounts to Flojo.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services, including matching learners with expert instructors.
  • Facilitate scheduling and communication between learners and experts.
  • Process payments and manage transactions.
  • Analyze and understand user behavior to improve our offerings.
  • Respond to your inquiries and provide customer support.
  • Comply with legal obligations and prevent fraud or abuse.

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following circumstances:

  • Between Users: We share relevant profile information between learners and experts when facilitating learning sessions.
  • Service Providers: We share your data with trusted third-party service providers who assist us in operating our website and providing our services (e.g., cloud hosting, payment processing, analytics).
  • Legal Compliance: We may share your information if required by law or in response to legal requests, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct inaccurate information.
  • Deletion: You can request that we delete your account or personal data, subject to legal limitations.
  • Opt-out: You can opt out of certain data collection practices, such as cookies or targeted advertising. You can manage your cookie preferences through our cookie banner or by visiting our Cookie Settings page.

To exercise your rights, contact us at [email protected].

5. Data Security

We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. However, no security measure is 100% effective, and we cannot guarantee the security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. You may request that we delete your information at any time, subject to legal obligations.

7. Children’s Privacy

Flojo is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 16, we will delete it promptly.

8. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws. By using our website, you consent to these transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website or sending an email to registered users. Your continued use of the website after the changes take effect constitutes acceptance of the revised policy.

10. Cookies and Tracking Technologies {#cookies}

We use cookies and similar technologies to provide and improve our services. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled:

  • Session Cookie (_flojo_key): Manages your session and keeps you logged in
  • Authentication Cookie (_flojo_web_user_remember_me): Remembers your login for up to 60 days when you choose “Remember me”
  • CSRF Protection: Prevents cross-site request forgery attacks for your security
  • Live Dashboard (request_logger): Used for development and debugging (development only)

Analytics Cookies (Optional)

These cookies help us understand how visitors use our website so we can improve it:

  • Segment Analytics: Tracks user interactions and website performance
  • Microsoft Clarity: Records anonymized user sessions to help us improve our user experience

Marketing Cookies (Optional)

These cookies are used for advertising and marketing purposes:

  • Google Tag Manager: Enables various marketing and analytics tools
  • Advertising Networks: May be used for targeted advertising campaigns

Local Storage

In addition to cookies, we use browser local storage for:

  • User Interface Preferences: Remembers your sidebar settings and layout preferences
  • Anonymous User Tracking: Assigns temporary IDs for analytics purposes
  • WebSocket Fallback: Ensures reliable connection to our live features

Managing Your Cookie Preferences

You can control your cookie preferences in several ways:

  1. Cookie Banner: When you first visit, you can accept all, reject non-essential, or customize your preferences
  2. Browser Settings: Most browsers allow you to control cookies through their settings
  3. Cookie Settings Page: Visit our Cookie Settings page to update your preferences at any time

Cookie Retention

  • Essential cookies are kept for the duration of your session or as long as you remain logged in
  • Analytics cookies are typically retained for up to 2 years
  • Marketing cookies follow the retention policies of the respective advertising platforms

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flojo
Email: [email protected]

This Privacy Policy was created to comply with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).